Our main goal at Nic Naps is to make cloth nappies fun and easy! But to keep it all running smoothly we do have a few guidelines.

Exchange: We are happy to exchange clean, unworn and unwashed nappies for store credit. Postage cost for returning items is at buyers expense and please contact us before sending something back in case the problem can be rectified first.

Faulty Products: The sewing on our nappies has a 6 month guarantee and faulty items will be exchanged at no cost to the buyer.

Payment: We accept paypal and direct deposit. Cash on pickup is also available for Sydney buyers. Payment is requested within 3 days of purchase.

Postage: We do not charge handling charges, so give you the cheapest option available. Instock items will be posted within 48 hours of payment clearing. Please note we are not responsible for australia posts' actions. If you have had bad luck with the postal system (like me!) you can choose to have it sent registered for $2.50 extra.

Receipts: To help protect the environment we do not send out paper receipts with orders. We are happy to send out an email receipt if you request it.

Privacy: All customer details are kept confidential and will only be used to finalise your order.